Last updated: September 2026

Store Policy​

Curious Octopus provides monthly creative subscription boxes, individual craft kits, online craft workshops and selected in person workshops.

Curious Octopus is operated by I Am Spinks Limited, registered in England and Wales under company number 12176702.

Registered business address: 19 Orchard Street, Weston-Super-Mare, BS23 1RG

Email: connect@curiousoctopus.art

Customer Care

We want you to enjoy your Curious Octopus experience. If you have a question about an order, subscription, delivery, workshop or craft kit, please email connect@curiousoctopus.art. We will respond as soon as reasonably possible.

Please include your name and order number when contacting us about an existing order.

Orders and Delivery

The price and delivery arrangements for each product are displayed on the relevant product page and during checkout.

Monthly subscription boxes are normally dispatched at the beginning of each month, in time for that month’s live online craft night. Past boxes and individual kits are dispatched according to the estimated times shown on the product page or order confirmation.

UK postage is included where stated on the product listing. You will receive a dispatch notification when your parcel has been sent.

Please make sure your delivery address is correct before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

If your parcel has not arrived within the expected delivery time, please contact us and we will investigate.

Cancellations, Returns and Refunds

You may cancel an online order before it has been dispatched by emailing connect@curiousoctopus.art.

You also have the legal right to change your mind and cancel an online order within 14 days of receiving it. For subscriptions involving regular deliveries, this period begins when you receive the first box.

To cancel, email us clearly stating that you wish to cancel your order. You then have a further 14 days to return the goods.

Returned items should be complete and packaged securely. You may inspect the product as you would in a shop, but we may reduce the refund if the goods have been used, damaged or handled more than was reasonably necessary.

Unless an item is faulty, damaged or incorrect, you are responsible for the cost of returning it. We recommend obtaining proof of postage.

Refunds will be made to the original payment method within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

If an item arrives damaged, faulty, incomplete or different from what you ordered, please contact us as soon as possible. Your legal rights remain unaffected, and we will arrange an appropriate refund, replacement or other remedy.

Personalised or custom made products cannot normally be returned simply because you have changed your mind, although your rights still apply if the product is faulty or not as described.

Subscriptions

Monthly subscriptions renew each month until cancelled. You can cancel future renewals through your account, where available, or by emailing connect@curiousoctopus.art before your next payment is taken.

Annual subscriptions are charged once each year and renew every twelve months until cancelled. Cancelling stops the next annual renewal but does not normally provide a refund for the current prepaid period once the legal cancellation period has ended.

A one time annual purchase covers twelve monthly boxes and does not renew automatically.

Cancelling a subscription does not normally refund a box that has already been paid for or dispatched, except where your legal cancellation or consumer rights apply.

Workshops

The live online craft night and workshop replay are included with the relevant Curious Octopus box where stated. If you cannot attend the live session, you can use the replay when it becomes available.

For in person workshops held on a specific date, please contact us as soon as possible if you can no longer attend. Workshop places may be transferred to another person.

A full refund is available when an in person workshop is cancelled at least seven days before the event. If you cancel within seven days, a refund will be provided only if we can resell your place.

If Curious Octopus cancels an in person workshop, you will be offered a full refund or the option to transfer your booking to another suitable event.

Privacy and Safety

Curious Octopus collects the personal information needed to process orders, manage subscriptions, deliver products, provide workshops, respond to enquiries and meet our legal and accounting responsibilities. This may include your name, email address, telephone number, billing and delivery addresses, order history and account information.

We use personal information where it is necessary to fulfil our contract with you, comply with the law, operate and protect the business, or where you have given consent.

Our website and online shop are provided through Wix. Payments are securely processed by the payment providers offered during checkout. Curious Octopus does not receive or store your complete payment card details.

Information may be shared with trusted service providers where necessary, including Wix, payment processors, delivery providers such as Royal Mail, email services such as MailerLite, and professional advisers. These providers may only use the information for the services they provide.

We do not sell personal information.

If you join our mailing list, we may send you news, offers and information about Curious Octopus. You can unsubscribe at any time using the link in any marketing email. Unsubscribing from marketing will not prevent us from sending essential messages about your orders or subscriptions.

Transaction records are normally retained for up to six years where required for tax, accounting or legal purposes. Other personal information is kept only for as long as it is reasonably needed.

You may ask to access, correct or delete your personal information, or raise a concern about how it is used, by emailing connect@curiousoctopus.art. Some information may need to be retained where we have a legal obligation to keep it.

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information has been handled.

Our website uses cookies and similar technology to operate the site, understand its use and support marketing where permission has been given. Cookie choices can be managed through the website’s cookie settings.

Wholesale Enquiries

We are happy to consider suitable wholesale orders and collaborations. Please email connect@curiousoctopus.art with details of your business and what you are interested in.

Payment Methods

Available payment methods are displayed securely during checkout. Depending on availability, these may include major credit cards, debit cards and PayPal.

Payment must be successfully completed before an order is confirmed. Curious Octopus does not store complete card details.